Shipping policy

At Aapala, we believe deliveries should be thoughtful, not rushed. 🌱✨
Our approach ensures that every order — carrying the blessings of Sikkim’s farmers — reaches you with care. Slower, conscious shipping helps us reduce our carbon footprint and stay true to our sustainable ethos.

1. Delivery Timelines

Orders are usually shipped within 3–7 working days from the date of purchase.
Delivery timelines vary depending on your location:
- Metro Cities: 5–8 working days
- Other Cities & Towns: 7–12 working days
- Remote Locations: 10–15 working days

Delays may occur due to weather, courier partner issues, or unforeseen circumstances (force majeure).

2. Shipping Charges

We offer free shipping on all prepaid orders above a certain value (if applicable).
For COD or special delivery requests, additional charges may apply and will be shown at checkout.

3. Order Tracking

Once your order is shipped, you will receive a tracking link via email/SMS.
You can track your shipment until it reaches your doorstep.

4. Address Accuracy

Please provide the correct and complete delivery address with an active phone number.
Aapala is not responsible for delays or non-delivery caused by incorrect addresses or unavailability of the customer.

5. Failed Deliveries

If a delivery attempt fails due to incorrect details, non-availability, or refusal, the order may be returned to us.
Re-shipping may be arranged at an additional charge.